Shipping Policy
SHIPPING POLICY
Daiol works with third-party suppliers, fulfillment partners, and shipping carriers to deliver orders to supported destinations. Please review this policy before placing an order.
SUPPORTED DESTINATIONS
Daiol currently serves the United States, Canada, and supported European destinations.
Shipping availability depends on the delivery address, product availability, and the shipping services available for the order. If shipping is unavailable for an address, the order cannot be completed for that destination.
ORDER PROCESSING
Orders generally require 1–3 business days for processing before shipment. Processing time may vary depending on product availability, order verification, fulfillment location, weekends, and public holidays.
After an order has entered processing or has been shipped, changes or cancellations might no longer be possible.
DELIVERY TIME
After shipment, delivery typically takes 5–14 business days, depending on the product, fulfillment location, destination, customs processing, and carrier conditions.
We work closely with our fulfillment and shipping partners and always strive to meet the expected delivery timeframe.
SHIPPING COSTS
Available shipping options and costs depend on the products in the order and the delivery destination. The applicable shipping cost and final order total are displayed at checkout before payment.
DUTIES AND IMPORT TAXES
Daiol uses Delivered Duty Paid (DDP) shipping for supported destinations. Applicable import duties and taxes are included in the amount charged for your order, so you should not be asked to pay additional import charges upon delivery.
DDP availability and the final order cost depend on the delivery destination and the shipping services available for the order. Daiol activates shipping only for destinations that can be served through the approved shipping arrangements.
FULFILLMENT LOCATIONS
Orders may be fulfilled by third-party suppliers and fulfillment partners from locations selected according to product availability and the delivery destination.
The location shown on a package or tracking record does not represent a Daiol retail store or return address. Please contact us before returning any product.
TRACKING INFORMATION
When tracking is available, tracking information is provided after the order has been shipped. Tracking updates can take time to appear after the carrier receives the package.
If your tracking information has not updated for an extended period, contact us at info@daiolshop.com with your order number.
SEPARATE PACKAGES
Orders containing multiple products may be shipped separately because of product availability, fulfillment locations, package requirements, or carrier arrangements. Separate packages may arrive at different times and may have different tracking numbers.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout. Contact us immediately if you notice an error in your address.
We will try to update the address before the order is processed or shipped, but changes cannot be guaranteed. Once an order has shipped, the delivery address usually cannot be changed.
DELIVERY DELAYS
Delivery can be affected by customs processing, carrier operations, weather, public holidays, high shipping volumes, incorrect address information, or other circumstances outside our direct control.
If an order experiences an unusual delay, contact us with your order number so we can review the available tracking information and assist with the next steps.
CONTACT US
For questions about shipping or an existing order, contact us at info@daiolshop.com. Please include your order number when contacting us about an existing order.
We aim to respond within 1–2 business days.