Returns Policy
Return and Refund Policy
We want you to feel confident shopping with Daiol. Please review the policy below before requesting a return.
30-Day Return Window
You may request a return within 30 days after your order has been delivered. Requests submitted after this period may not be eligible for a return or refund.
Return Eligibility
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The item must include its original packaging, accessories, manuals, and other included components.
- You must provide your order number and proof of purchase.
- The return must be approved by Daiol before the item is sent.
Items returned without prior approval may not be accepted. Please do not return an item to the manufacturer or to the address shown on the original package.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Gift cards
- Opened or used health and personal-care items
- Items damaged or missing parts for reasons unrelated to a Daiol or shipping error
- Items specifically marked as final sale or non-returnable before purchase
Your statutory consumer rights are not affected.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at info@daiolshop.com.
Include your order number, a description of the issue, and clear photos or videos where applicable. We will review the request and provide the appropriate next steps.
How to Request a Return
To request a return, email info@daiolshop.com with:
- Your order number
- The item you wish to return
- The reason for the return
- Supporting photos or videos, if applicable
If the return is approved, we will provide return instructions and the appropriate return address.
Refunds
Once the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless required by applicable law or the return is caused by an error on our part.
Exchanges
We replace items only when they are confirmed to be damaged, defective, or incorrect. Product availability may affect whether a replacement or refund is offered.
Return Shipping
Unless required by applicable law or otherwise confirmed by Daiol, customers are responsible for return shipping costs.
We recommend using a trackable shipping service for returned items. Daiol cannot guarantee receipt of a return sent without tracking.
Late or Missing Refunds
If an approved refund has not appeared:
- Check your bank or payment account again.
- Contact your card issuer or payment provider.
- Contact your bank, as processing times may vary.
- If the refund is still missing, email info@daiolshop.com.
Contact Us
For return or refund questions, contact:
Email: info@daiolshop.com.